Agentro — Privacy Policy

Last updated: 13 July 2026

Agentro ("the App", "we", "us") is a tool operated by Moomkin, a discounts platform in Uzbekistan, to manage comments and direct messages on social media accounts (Instagram, Facebook, YouTube). This policy explains what data we process and why.

1. Information we access

Through the official Meta (Instagram/Facebook) and YouTube APIs, and only for accounts connected by an authorized account owner, we access:

Public comments left on the connected account's posts, reels, and videos — including the comment text, the commenter's public username/display name, the comment timestamp, and the post or video the comment belongs to;
Direct messages sent to the connected account, where the account owner has enabled messaging, to respond on their behalf;
Metadata of the connected account's own media (caption, description, permalink) used as context to draft an accurate reply.

We do not access data of accounts that have not been connected by their owner, and we do not collect data beyond what is needed to respond to comments and messages.

2. How we use it

To read comments and messages on the connected account and publish helpful replies on its behalf (community management and customer support);
To route negative, sensitive, or complaint interactions to a human operator instead of replying automatically.

3. AI processing

To draft replies, the message text and the related post information are sent to Google's Gemini API, which generates a suggested response. Google processes this data as a service provider under its own terms. We do not use the data to build advertising profiles.

4. Storage and retention

Comments, messages, and generated replies are stored securely on our own servers only as long as needed for support and quality purposes, then removed. We do not sell or rent personal data to anyone.

5. Data sharing

We share data only with the infrastructure providers strictly needed to operate the service (the Meta and YouTube platforms themselves, and the Google Gemini API described above). No other sharing occurs.

6. Your rights and data deletion

You may request access to, or deletion of, any data we hold about you. Email info@moomkin.uz and we will remove it promptly. You can also delete your comment directly on the platform, which removes it from our system on the next sync. See our data deletion instructions.

7. Children

The App is not directed to children and we do not knowingly collect their data.

8. Changes

We may update this policy; the "Last updated" date above reflects the latest version.

9. Contact

Agentro / Moomkin — info@moomkin.uz